Create a Positive Patient Experience 2023 February

February 23, 2023

Create a Positive Patient Experience is an interactive training focusing on improving patient experience through compassion, communication, listening and explaining, along with AAH values. Virtual or In-person courses will guide team members in providing the best patient experience.

This activity is being held in-person at ASC Pleasant Prairie South 1 Conference Room. There is a virtual option in Microsoft Teams as well. A Microsoft Teams meeting join link will be provided after you have registered for enrollment in Workday. Note that this area is for claiming CE credit only.

Target Audience

This course is intended for all new clinical team members including Nurses, CNAs, and other interested clinical team members within the Racine Kenosha Patient Service Area.

Learning Objectives

At the end of this session, learners should be able to:

  1. Demonstrate awareness of behaviors, and proper use of them, to create an optimum patient experience, which also drives patient loyalty
  2. Provide compassion to form the patient experience.
  3. Utilize communication as a tool to build trust and create an optimum patient experience.
  4. Perform Service Recovery using LAST (Listen, Apologize, Solve, Thank).
Course summary
Available credit: 
  • 3.60 Attendance
    Attendance Credit
  • 3.60 Continuing Nursing Education (CE)
    Aurora Health Care is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. 3.60 contact hours have been awarded to this activity by the Wisconsin Nursing Association. To receive contact hours, participants must attend the entire activity.
Course opens: 
02/23/2023
Course expires: 
03/23/2023
Event starts: 
02/23/2023 - 8:30am CST
Event ends: 
02/23/2023 - 12:30pm CST
Cost:
$0.00
Part of: 
Create a Positive Patient Experience 2023
Add to calendar: 
Rating: 
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Faculty

Melissa Oberle DNP, RN, OCN, NPD-BC; Advocate Aurora Health, Responsible Nurse Planner and course contact

Speakers:

Sue DeRose, BA

Laurie Couillard, BS

Disclosure

None of the planners or presenters for this educational activity have relevant financial relationships to disclose with ineligible companies.

Accreditation Statement
In support of improving patient care, Advocate Aurora Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Statement(s)

American Nurses Credentialing Center (ANCC) 
Advocate Aurora Health designates this live activity for a maximum of 3.60 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity. 

 

 

Available Credit

  • 3.60 Attendance
    Attendance Credit
  • 3.60 Continuing Nursing Education (CE)
    Aurora Health Care is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. 3.60 contact hours have been awarded to this activity by the Wisconsin Nursing Association. To receive contact hours, participants must attend the entire activity.

Price

Cost:
$0.00
Please login or register to take this course.

This course is for Advocate Aurora employees only.

A Microsoft Teams meeting join link will be provided after you have registered for enrollment in Workday. Note that this area is for claiming CE credit only.

Click “Take Course” to register and/or claim credit for this program.   

Contact the Continuing Nursing Education Team at [email protected] if you have any questions or need assistance.