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ForwardGreater Milwaukee Provider Patient Experience Simulation 10/01/24 (ASLSS)
Patient Experience Simulation is to provide an opportunity to experience what it feels like for our patients and their family when they enter our hospital. Our goal is always to provide an exceptional patient experience. We are going to give you an opportunity to practice many different tools that you have to provide that great experience. These exercises are intended for you to gain an understanding of a hospital stay from a patient and a family members perspective.
Target Audience
This course is intended for physicians and APCs.
Learning Objectives
At the end of this session, learners should be able to:
1. Effectively speak to Advocate Health High Reliability Tools and Tactics
2. Identify areas to make adjustments to their skills and strategies when communicating with a patient and/or family member
3. Improve patient outcomes and creating a positive patient experience as noted in voice of the patient feedback.
Faculty
Tulay Aksoy, MD, FACP, SFHM, Chief Medical Officer, Aurora Sinai Medical Center and Aurora St. Luke’s South Shore, Milwaukee, WI
Amit Aneja, MD, Associate Medical Director, Physician Hospitalist, Aurora St. Luke’s Medical Center, Milwaukee, WI
Sivaramakrishn Cheetirala, MD, Medical Director, Physician Hospitalist, Aurora St. Luke’s South Shore, Cudahy, WI
Bianca Ellis, Patient Experience Advisor, Aurora Sinai Medical Center, Milwaukee, WI
Eugene Enriquez, MD, Physician Hospitalist, Aurora St. Luke’s Medical Center, Milwaukee, WI
Allison Klein, Patient Experience Advisor, Aurora St. Luke’s South Shore, Cudahy, WI
Vinetha Kumar, MD, Executive Medical Director – Hospital Medicine, Aurora Medical Group, Milwaukee, WI
Frank LaVora, MD, DPM, MHA, ACHE, Chief Medical Officer Greater Milwaukee, Aurora St. Luke’s Medical Center, Milwaukee, WI
Wendy Lundeen-Nelson, Service Quality Manager, Aurora Sinai Medical Center and Aurora St. Luke’s South Shore, Milwaukee, WI
Gabriel Mikhael, MD, Physician Hospitalist, Aurora St. Luke’s Medical Center, Milwaukee, WI
Prateek Mishra, MD, Medical Director, Physician Hospitalist, Aurora St. Luke’s Medical Center, Milwaukee, WI
Adrian Moran, MD, BCh, MBA, FACC, Chief Medical Officer, Congenital Cardiologist, Aurora St. Luke’s Medical Center, Milwaukee, WI
Emma Saunders, Patient Experience Advisor, Aurora St. Luke’s Medical Center, Milwaukee, WI
Elisabeth Schalk, Service Quality Manager, Aurora St. Luke’s Medical Center, Milwaukee, WI
Shirley Schmick, Patient Experience Advisor NEX, Aurora St. Luke’s Medical Center, Milwaukee, WI
Tatek Takele, MD, Medical Director, Physician Hospitalist, Aurora Sinai Medical Center, Milwaukee, WI
Eddiza Valadez Muro, Patient Experience Advisor, Aurora St. Luke’s Medical Center, Milwaukee, WI
Rebecca Weeks, Service Quality Manager, Aurora West Allis Medical Center, West Allis, WI
Disclosure
Faculty disclosures are being reviewed and will be presented to the audience in advance of the program.
Accreditation Statement
In support of improving patient care, Advocate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit Statement(s)
American Medical Association (AMA)
Advocate Health designates this live activity for a maximum of 2.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Available Credit
- 2.00 AMA PRA Category 1 Credit™Aurora Health Care is accredited by the Wisconsin Medical Society to provide continuing medical education for physicians. Aurora Health Care designates this activity for a maximum of 2.00 AMA PRA Category 1 Credit(s)TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
- 2.00 AttendanceAttendance Credit
- 2.00 Approved AMA PRA Category 1 Credit™
Price
Click “Take Course” to register for this program.
This course is available to Advocate Health providers (employed and independent) and team members only. If you need help enrolling or logging in, contact Advocate Health CME Office at cme@aah.org.