Patient Experience Simulation Lab 2022
The purpose of this interactive experience is to create positive patient experiences through communication skills, compassion and best practices within a safe learning environment. This is a 4 hour simulation experience that includes role playing to demonstrate the patient experience tools and service recovery. This includes effective communication and personal interactions via use of: AIDET, Listen, Explain, Validate, Teach Back Method, Commit to Sit, Managing Up, Heart-Head-Heart communication methods, and integrate Service Recovery into applicable encounters.
Desired learning outcome
Using a Likert scale, after participating in this event, learners will have an increased knowledge in communication as a tool to build trust and create an optimum patient experience.
Target Audience
This course is intended for Nursing.
Price
Please note this location is for claiming credit only. Please register for this course in Workday.
Contact the Continuing Nursing Education Team at ASC-CNE@aah.org if you have any questions or need assistance.