Series date: 
05/23/2023 - 12:00am CDT to 12/31/2024 - 11:59pm CST

This site is for credit claiming purposes only. Contact Patient Safety Leader for Registration Link (Elsie Lindgren, Rachel Zastrow, Jennifer Carpenter)

Overview: This class will cover the basics of high reliability theory and its application to healthcare. The effect of high reliability culture of achievement of zero preventable harm is discussed. The content will be tailored for the leadership roles of the learners. Mindset, psychological safety, high reliability principles, culture, and high reliability leadership skills are covered. Pre-material to be completed on Workday prior to attending.

Course Director:

Rachel Zastrow RN, DNP, CPSS, Executive Director of Patient Safety Advocate Health – Midwest

 Overall Objectives:

  1. Describe the AH mission and vision.
  2. Analyze high reliability theory’s relationship to safety, zero harm, business, and healthcare delivery.
  3. Apply the principles of high reliability to selected leadership scenarios.
  4. Practice high reliability leadership methods through simulation of selected scenarios. 
  5. Employ high reliability leadership skills to everyday scenarios.

Target Audience:  
This activity is designed for nurses, pharmacists, pharmacy technicians, and other healthcare professionals. 


Accreditation Statement
In support of improving patient care, Advocate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Statement(s)

American Nurses Credentialing Center (ANCC) 
Advocate Health designates this live activity for a maximum of 1.0 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Council for Pharmacy Education (ACPE) 
Advocate Health designates this live activity for a maximum 1.0 hours of CPE credit for (pharmacists and pharmacy technicians). CPE credit can be claimed on the AH CE platform within 60 days of activity completion and information will be provided to CPE Monitor. Participants should only claim credit commensurate with the extent of their participation in the activity. 

These programs may be recorded and posted online for ongoing viewing. Please turn your camera/video off if you do not want your image shared within the recorded video. If you have any concerns, please contact the IPCE Office at